Troubleshooting Basic Audio Issues Between Stingray SB3 and Audio Amplifier

Troubleshooting Basic Audio Issues Between Stingray SB3 and Audio Amplifier

Troubleshooting Basic Audio Issues

The Stingray SB3 Music Player is a great device for enjoying your favorite music, but sometimes you may encounter audio issues when trying to connect it to your audio amplifier.

This guide is designed to assist users in troubleshooting common audio problems between the Stingray SB3 and your audio amplifier.


1. Check cables between music player & amplifier:
Ensure that all audio cables, including RCA, are properly connected between the Stingray SB3 and your audio amplifier. Verify that the cables are securely plugged into the correct input and output ports.
Reference picture below of what the back of the amplifier should look like.












2. Verify Amplifier Settings:
Check the settings on your audio amplifier. Ensure that it is set to the correct input source (e.g., Line In, AUX, HDMI) that corresponds to the connection from the Stingray SB3. Check that the amplifier volume knobs are not turned up too high (can cause screeching / over amplification) or too low (music will be hard to hear)

3. Power Cycle Both Devices:
Turn off both the Stingray SB3 and your audio amplifier. Unplug them from the power source, wait for 30 seconds, and then plug them back in. Power them on and check for audio.

4. Test with Different Audio Source:
To rule out issues with the audio amplifier, test it with a different audio source, such as another music player or device. You can plug headphones into the music player to confirm it is playing. You can plug a device via AUX cable into the back of the amplifier to confirm.

If the audio issue persists with other sources, it may be an amplifier problem.

5. Inspect Audio Cables:
Examine the audio cables for any visible damage or loose connections. If a cable is damaged, replace it with a new one.

6. Contact Customer Support:
If you've tried the above steps and are still experiencing audio issues, it's advisable to contact Stingray customer support or the manufacturer of your audio amplifier for further assistance.


    • Related Articles

    • Printer Queue Errors on Windows 10 and 11

      Basic Troubleshooting: Printer Queue Errors on Windows 10 and 11 This general guide will walk you through step-by-step instructions to clear the print queue, enabling you to overcome common printing problems effortlessly. By following the ...

    • Verifone Credit Card Readers Not Connected to Network

      This guide is designed for users who have access to functional Ethernet cables and an internal WiFi network. Troubleshooting Ethernet Connected Devices For P400+ Check Cable Connections - Trace the cable coming out of the back of the credit card ...

    • Internet Basics - Things to Look For

      Is your internet not working correctly? This article will help you determine your network status. 1) Check for the "globe" icon on the bottom right of your screen. If you see this icon on all computers, please contact us for further support. This is ...

    • How to Manually Switch to LTE Backup Internet

      On rare occasions, your firewall may not be able to automatically switch to LTE backup internet. Only follow these after reading this article and determining that you are truly offline. Locate your SonicWall firewall. You may have 1 of 2 options: ...

    • Computer monitor is not displaying any output

      Troubleshooting Computer Monitor Display This guide is designed for users who have access to a Dell Optiplex desktop as their primary workstation with a connected monitor by a VGA, DisplayPort, or HDMI cable If your monitor shows "No Signal" or "No ...