Setting up & accessing voicemail with GoTo

Setting up & accessing voicemail with GoTo

Setting Up & Accessing Voicemail


It should navigate you to a webpage like below


Use the email and password you set up when initializing your GoTo Setup. If you did not set up a password, it will ask you set up a new one once hitting next.

Once logged in, you should see a dashboard like below. If you have multiple locations, please make sure you are reviewing the correct PBX (indicated at the top left by the number 1)


On the left hand side (indicated by the number 2) is your PBX menu.



Find your voicemail settings

In your PBX menu, navigate to Phone System > Shared Voicemail > Advanced > Voicemail greetings


Choose your unavailable message to upload to or you can select from your audio library if you have already uploaded there. 


If you have not previously recorded, you can choose to record straight from the PBX, if you have a microphone handy.


The audio file has to be in MP3, WAV or ULAW format.


Accessing voicemails

To access the voicemail box from a phone IN the center, dial *98. The attendant will say “mailbox”, type in the extension number of your voicemail (ref picture below). The attendant will say “password”, the default is 0000. Follow prompts to listen to messages

To access the voicemail box from OUTSIDE the center, press * as soon as you hear your voicemail greeting. The attendant will say “password”, the default is 0000. Follow prompts to listen to messages



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