NVR Password Management Practice
In an effort to provide the best service possible, Zenxeon has made it standard practice to retain administrative credentials for all NVRs/camera systems that we service. With this access, we are able to maintain independent user accounts (with varying levels of access) for owners and managers. In the event that a franchisee requests a password change of a manager-level account, Zenxeon (as administrator) would be able to remotely process the change.
Accordingly, requests for password resets, user creation, etc are subject to our standard remote service fees.
If an owner would instead like to retain administrative credentials on their own, please understand that Zenxeon may be unable to provide support for that device. If the password is lost or forgotten, it can take many hours to reset the NVR and some devices cannot be reset at all.
With this word of caution, we will gladly provide admin credentials upon request.
Related Articles
Change User Password on Hikvision Camera System
This article is for users who have Hikvision cameras installed in their centers Change User Password 1. Be logged into iVMS desktop app or through the web browser using the public IP assigned to your camera system. You need to be logged into the user ...
Change User Password on Dahua Camera System
This article is for users who have Dahua cameras installed in their centers Change User Password 1. Be logged into SmartPSS desktop app or through the web browser using the public IP assigned to your camera system. You need to be logged into the user ...
Setting Up Desktop App for Dahua Camera System
1. Navigate to https://dahuawiki.com/SmartPSS and download the appropriate version for your computer 2. Select your language and agree to terms and conditions 3. Leave the box checked to install SmartPSS. You can uncheck Storage Service if you do not ...
Hikvision Camera App
Hikvision has changed the app used to access cameras on a phone. For iPhone - Hik Connect For Android - Guarding Vision Please see attached documents walking you through setting these up.
Accessing &Viewing Openeye Cameras
1. Navigate to ows.openeye.net. Use the email address the administrator used to set up the account and the password you created after accepting the invitation. 2. After logging in, it will take you to the main page. At the top you will see options. ...